Question About a Charge?
If you see a charge from LUMEX or SHOPLUMEX.COM/CLAIM, we'll help you quickly.
Tell us what happened
We verify your order
We resolve it fast
Before contacting your bank…
Please give us 2–6 hours to resolve this for you. Most issues are fixed faster here than through a bank dispute.
We refund 99% of requests — as long as it's within 30 days of the charge.
💡 We Recommend Requesting a Refund
All requests approved and processed within 2–6 hours — refund will hit your bank account within 1–3 days.
If you file a dispute instead:
- Takes 30+ business days
- You might not win
- We can't refund once disputed
Common Questions
LUMEX and SHOPLUMEX.COM/CLAIM are the billing names that appear on your bank or credit card statement when you make a purchase from our store. If you or someone in your household ordered from us, this is the charge you'll see.
Common reasons for charges include: one-time product purchases, subscription renewals, or gift orders placed by someone else.
First, check with family members or anyone who may have access to your card—sometimes orders are placed by a spouse, parent, or family member.
If you still don't recognize the charge, please submit a claim using the form below. We'll quickly locate your order and help resolve the issue.
Once we verify your order and approve a refund, here's what to expect:
- Refunds are processed within 2–6 hours
- Funds typically appear in your account within 1–3 days, depending on your bank
- For subscription orders, we can cancel future charges and refund eligible orders
We'll keep you updated via email throughout the process.
If you signed up for a subscription, you may see recurring charges on your statement. These are for scheduled deliveries of your products.
To cancel or modify your subscription, please submit a claim and provide your order number if you have it.
We can cancel future charges, adjust your delivery schedule, or process refunds for eligible orders.
We completely understand wanting to resolve billing concerns quickly. Here's why reaching out to us first usually works better:
- We process refunds within 2–6 hours
- Bank disputes can take 30+ business days to resolve
- You might not win the dispute
- Once you file a dispute, we can't process a refund
Give us a chance to help—we're here to make this easy for you.